Coronavirus MetLife Response | MetLife

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We're in This Together

We are here to help you navigate the Coronavirus (COVID-19) pandemic.

As families, businesses, and communities unite to tackle the global Coronavirus (COVID-19) pandemic, we stand together. MetLife is committed to protecting the health and well-being of the clients, customers, and employees we serve. Our strength is in our solidarity. And we’re here to help you navigate this unprecedented challenge.

We are here for you
Customers

Customers

Resources for individual policyholders, employees, retirees and members.

Brokers and Employers

Brokers and Employers

Resources for Brokers and Employers

Retirement & Income Solutions

Retirement & Income Solutions

Resources for plan sponsors, brokers and employees.

Worldwide Benefits Customers

Worldwide Benefits Customers

Resources for Brokers, Employers and Expatriate Employees

Here, you’ll be able to access resources, benefit coverage, and FAQs for employers and brokers. 

We’re regularly updating our site with need-to-know information about Coronavirus (COVID-19), as new data becomes available. Add this page to your bookmarks, and make sure to check it regularly.

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Small Business FAQs

We have developed comprehensive FAQs that provide information surrounding our Retirement & Income Solutions business and ways to contact MetLife:


We’re regularly updating our site with need-to-know information about Coronavirus (COVID-19), as new data becomes available. Add this page to your bookmarks, and make sure to check it regularly.

Here, you’ll be able to access resources, benefit coverage, and FAQs for employers, brokers and members.

We’re regularly updating our site with need-to-know information about Coronavirus (COVID-19), as new data becomes available. Add this page to your bookmarks, and make sure to check it regularly.

How We're Helping

Here are some of the actions?we’ve taken to help our communities, customers, and employees during this difficult time:?

  • The MetLife Foundation is providing $25 million in grants to support COVID-19 global relief efforts—directed toward people with urgent needs for food, healthcare, and direct financial assistance
  • Donation of thousands of face masks, bottles of hand sanitizer, and canisters of disinfecting wipes to help those in need
  • Reinforcing claims departments to process increased volume in a timely manner

General FAQs

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What are the steps MetLife is taking?

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MetLife is leveraging its existing Business Continuity Plans and revising these plans through the lens of a global pandemic. This includes reviewing several potential scenarios including employee and location outages as well as various work-from-home solutions and stress testing our plans.

How is MetLife meeting its customer needs during this time?

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We are focused on ensuring business operation continuity during this time. This includes responding to inquiries and processing and paying claims. To achieve this, we are conducting mock pandemic exercises, stress testing critical processes and systems, and determining alternative solutions for all critical processes, including resources and technology. Our planning also includes testing for a high number of employees being out due to illness and counter-measures and supplemental staffing should this situation arise.

MetLife remains committed to ensuring our customers get the service they expect, maintain the coverages they need and that we process all claims for all products in a timely manner. We are working with our customers in affected markets to promptly address their questions on coverage, claims, and treatment. This is being done on a local level to observe all regulations, adhere to insurance policy terms, and ensure our customers can easily and quickly engage with us as necessary.

Is MetLife prepared to handle a large shift to remote workers or an increase in claims volume?

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Yes, MetLife is prepared to handle a shift to a remote workforce, if needed. Our employees are equipped to work remotely and securely. The MetLife claims teams are cross-trained and can be deployed in areas of the business with the greatest need. So, if a pandemic event results in increased claims activity across some of our benefit products, we can adjust accordingly and handle any spikes in volume.

What is MetLife doing for its employees?

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The health and well-being of our employees is a top priority. MetLife is closely monitoring the COVID-19 situation around the world. We are taking several proactive steps to protect the well-being of our employees. These include:

  • A ban on all non-essential air travel, both internationally and domestically.
  • Postponement of all large meetings, defined as 50 or more people, for the next 45 days
  • 14-day self-quarantines for those who have traveled to impacted areas or might otherwise have come into contact with infected persons
  • Deep cleaning of facilities where our people work, and
  • Regular consultations with medical professionals to ensure our policies remain robust

Are there any plan or policy limitations that would impact a COVID-19 related claim?

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Please know that each claim received will be reviewed consistent with policy terms and applicable insurance law.

Life Insurance: For Group Life Insurance (Basic, Optional, Dependent, GUL and GVUL), there are no policy limitations that would limit a claim payment resulting from COVID-19, provided the individual met all other certificate requirements.

Accidental Death and Dismemberment (AD&D): AD&D policies do not cover diseases. Therefore, death due to COVID-19 is excluded, as are all deaths caused by disease.

Hospital Indemnity: Because COVID-19 is a viral infection it would be considered a sickness and the Sickness Hospital benefits (admission and confinement) would be payable provided the individual met all other certificate requirements.

Accident Insurance: The definition of an “accident” includes that it is not a sickness so this condition would not be covered under our standard accident plan for COVID-19. However, it would be covered if the accident plan included Sickness Hospital benefits (admission and confinement) and would be payable provided the individual met all other certificate requirements.

Critical Illness/Cancer Insurance: Because COVID-19 is not a listed “covered condition” it would not be covered under any of our Critical Illness product versions.

Disability Insurance: There are no policy limitations that would apply for COVID-19. MetLife will evaluate each claim in accordance with the terms of the policy and use claim processes already in place for disability claims.

Have more questions?

We encourage you to please contact your Account Executive if you should have any additional questions or concerns.

Information for Brokers to stay healthy & informed.

Tips and resources

COVID-19 Update

We're in This Together

MetLife is committed to navigating life together with you.
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