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Service & Claims

It's easy. Change your address, beneficiary or other policy information, review your coverage and premium, make a withdrawal, and more. You'll also find pre-filled forms, and contact information for your agent. 

Register now!

Manage your other MetLife products, too (like Individual disability, auto or home insurance, or annuities).

Need to file a life insurance claim?

Need to file a life insurance claim?

On behalf of MetLife, please accept our sincere condolences during this difficult time.? We'll try to make the process of filing a life insurance claim as simple as possible. ?

For each beneficiary, please complete and return one of the forms below.

? ? If the beneficiary is an individual, use this form.?

? ? If the beneficiary is a trust or entity, use this form.?

If you need any assistance, please call us at 1-800-638-5000.


Forms for Individual Life Insurance

You can perform most of these transactions,?right now, on eSERVICE. Log in or register above.

Contact Us

Contact Us by Phone
MetLife ? ? ? Metropolitan Tower Life Insurance Company 800-638-5000
Individual Life 800-638-5000 ? ? New England Life Insurance Company 800-388-4000
Group Universal Life 800-523-2894 ? ? MetLife USA 800-334-4298
Group Variable Universal Life 800-756-0124 ? ? ? ?
Group Term 866-492-6983 ? ? ? ?
? ? ? ? ? ?
Go paperless with MetLife eDelivery!

If you're a MetLife client, get online access to prospectuses and other information you'd otherwise receive by mail. It takes only minutes to enroll in MetLife eDeliverySM.