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COVID-19 Update: For U.S. Customer Information

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MetLife Auto & Home ? is Here for You

The health and well-being of our customers and their families remains one of our top priorities. During these challenging times, our team is ready and here for you, to help you navigate your current policies and the coronavirus (COVID-19).

"People are struggling, through no fault of their own, and we can help."

A Letter from Darla Finchum, President, MetLife Auto & Home? companies

At MetLife Auto & Home?, we understand the difficulty surrounding the COVID-19 pandemic and all of its uncertainty. We remain committed to ensuring our customers continue to receive the service they expect, maintain the coverages they need, and that we process claims remotely to ensure social distancing.

Being there for our customers when they need us the most is the promise MetLife delivers on every day. Our team is here and ready to help in any way we can, so that our customers can focus on their health and well-being as well as their families.

Please read the full letter about what MetLife is doing for its Auto customers, including?providing a 15% credit of two months premiums to MetLife Auto? customers.

Read the letter to get details on:

  • MetLife Auto Relief Credit?

  • Payment & Billing Leniency?

  • Expanded Identity Protection Services

A letter from our CEO on COVID-19

MetLife is committed to navigating life together with you. Read a letter from Michel A. Khalaf, our President and CEO.

Ways to get help:
MetLife Customer Service
Contact Customer Service

Call us at 1-800-438-6381

Call now
Logon to MetLife Online services
Reach us online

For eService, to file a claim, to update payment or contact information, access the MetLife Online Service Center

Online Claim - MetLife
File a Claim

?If you need to file a claim by phone, or have questions regarding a claim, please call us at?1-800-854-6011.

CALL: 1-800-854-6011

Frequently Asked Questions: COVID-19 Preparedness

Please read through the FAQs below if you have any questions. If you cannot find an answer to your question, please contact our Customer Service team at 1-800-438-6381.

NY Compliance Information

for New York State

This is the required notice/letter that contains information for New York State compliance.

NJ Compliance Information

for New Jersey State

This is the required notice/letter that contains information for New Jersey State compliance.

Additional Support Options

Here are additional ways to get in touch:

For Small Commercial Information
CALL: 1-888-231-1497

Use MetLife Auto & Home??Twitter account to help answer your service and claims needs.
Help is a Click Away with @MetLifeCares!